I Can't Get Into Hotmail

by Lily Welsh ; Updated September 28, 2017

Most email users experience that dread of realizing they can’t access their messages at some point, but the trick is not to panic. Microsoft has procedures in place to help you get back into your Hotmail and see what is waiting for you in your inbox.

Check you username and password. Hotmail passwords are case sensitive, so something as simple as having your caps lock on can keep you from accessing your account. Double check to be sure you are typing both your username and password exactly how you created them.

Reset your password. If you haven’t logged into your Hotmail in some time and suspect you might be using the wrong password, click the “Forgot Your Password?” link on the Hotmail log-in page. On the next screen, follow the prompts to enter your email address and the given security verification code. Click “continue” and on the next screen, select the option that allows you to answer your pre-set security question. This is a question you supplied when you set up your Hotmail account. After correctly answering the question, you will be prompted to reset your password.

Clear your browser history and temporary Internet folders if you are continually getting a “Page Cannot Be Displayed” message when you log in. The exact procedure for doing this depends on your operating system and browser. If you continue to get see this message, it could indicate a problem with the Hotmail server. Check the status of the network on a site like Down Right Now that reports server problems on popular sites.

Submit a support request on the Windows Live page. On the Windows Live site, select “Hotmail” under “Standard Services.” A search screen will open that will allow you to check out a variety of Hotmail related support topics. At the bottom of that screen, choose “get more help” and then “support.” A support form will open for you to complete and submit to the Hotmail team. You will receive an answer within 24 hours. Note that you will need a second email account that you can access so that the Hotmail support staff can send you your answer.

Video of the Day

Brought to you by Techwalla
Brought to you by Techwalla

About the Author

Lily Welsh is a freelance writer from North Carolina, though she has spent much of her adult life living abroad. She is the About.com Guide to Music Careers, and her work appears frequently in other Web-based and print publications. Welsh has worked in the music industry for 15 years and counting and holds B.A.s in international studies and economics.

More Articles

Photo Credits