How to Fix Frozen Computer Screens

By Elizabeth Chaplin

Updated September 28, 2017

When using a computer, a common annoyance is when the screen freezes. This means the mouse cursor and any buttons on the desktop are essentially stuck. A screen could freeze for several reasons, including a problem with a connection, a program crash or a bogged-down hard drive. In any instance, one of the surefire ways to fix this issue is to restart the computer. However, because the mouse cursor is not in use, use the keyboard to command a restart.

Press “Ctrl" + "Alt" + "Delete” at the same time. Then, press the key sequence once more to command a soft reboot. If the computer is unresponsive, press and hold the power button on the computer until the computer shuts down.

Wait about 15 seconds, then press the power button to turn the computer back on.

Press “F8” before the computer boots up. This will open the “Advanced Boot Options" menu. Select “Safe Mode.”

Let the computer load the desktop in Safe Mode. Then, go to “Start,” “Shut Down.”

Press the power button on the computer to turn the computer back on. Let the desktop boot up normally.


Check the connections on the computer, including the monitor, network cables and mouse. Sometimes, cords that are not connected properly cause the system to malfunction.