What to Do If You Forgot Your Username for Webkinz

By Krista Sheehan

Updated September 22, 2017

i Creatas Images/Creatas/Getty Images

Before playing the Webkinz game online, you are required to set up an online account on the Webkinz website. To set up an account, you must create a username and password. You will then be required to enter this information every time you log onto the Webkinz World. If your forget your Webkinz username, there is a specific process that you must go through to retrieve the information.


Webkinz are plush toys that are available in many different animal shapes. However, these pets are not just soft and fun to play with; they come with an interesting link to technology. Each Webkinz pet comes with a unique "Secret Code." You are able to use this secret code to log into an online community where Webkinz live. Once logged into the Webkinz world, children are able to interact with a virtual version of their Webkinz pet. They can play games to earn virtual money, called "KinzCash." Their money can then be used to buy a variety of things for their Webkinz pet, such as decorations for their room, clothes, food and virtual gifts for other Webkinz players.


To retrieve your username, begin by logging onto the Webkinz home page at Webkinz.com. Click on the "Help" link at the top of the page, which will bring you to a list of frequently asked questions. Review the menu bar on the left side of the screen and select "Customer Support." Click on "Account Issues," which should be located near the top of the page. By clicking this link, you are acknowledging that you are having problems with your account. Then, scroll through the list until you find the option, "I forgot my User name." Once you click on that link, several boxes will open and you will be asked to enter specific information. You will need to enter the Secret Code from your Webkinz pet, along with your name, birth date and email address. Remember that the information you enter here should be the exact information you entered when your account was created. You will also need to verify your computer by typing in the letters seen in the image. Then, click the "Send Request" button. In just a few minutes, you will receive a message at the email address you entered. This email will contain your username. You may want to keep a copy of the email, just in case you forget your username again in the future.