Canon Pixma Printer Troubleshooting

By Bonnie Conrad

Updated September 28, 2017

The Canon Pixma line of printers are versatile and powerful tools for business owners, but it is important to know what to do when something is not working properly. This will save you considerable time and money. Having some basic troubleshooting skills will help you make the most of your printer while saving money on supplies.

Updating the Driver

Even if your Canon Pixma printer had been working properly but now refuses to function, the problem could be as simple as an outdated or corrupt printer driver. Sometimes updates from Microsoft can cause conflicts with printer drivers and other pieces of hardware, so it is important to check the drivers and update them if necessary. To update the printer driver, simply right-click on "My Computer," choose "Properties" from the menu and click the "Hardware" tab. Click on "Device Manager" and look for your printer. After you have found the printer, highlight it, right-click and choose "Update Driver" from the menu. Windows will then search for and install the proper driver.

Clean the Print Heads

To keep your Canon Pixma printer running properly, you will need to clean the print heads from time to time. This will ensure the proper color balance and even make the print cartridges last longer. To clean the print heads, click on "Options" and then "Clean Print Heads." Follow the prompts.

Clearing Paper Jams

If your Pixma printer is experiencing paper jams, the first step is to lift the plastic cover on the printer. Look for any jammed paper and carefully pull that paper out from the bottom. Unload all of the paper from the tray, fan the paper and reload the tray. Simply fanning the paper can prevent many paper jams because moisture can accumulate in the printer over time, especially if the humidity level has been high.