What Is the Number for Xbox Support?

by Aaron ParsonUpdated September 22, 2017

Microsoft offers two ways to reach the Xbox support team by phone: You can call 800-4MY-XBOX and wait on hold, or you can make an appointment online and receive a call back. Some support issues on the Xbox website do not offer the call back option. In these cases, you either need to talk to support through a live chat or call the phone line manually.

Call Xbox Support Directly

Dial 800-4MY-XBOX (800-469-9269) to reach Microsoft's Xbox support line any time between 6 a.m. to 10 p.m. Pacific Standard Time. Microsoft also has a toll-free text communication line for Xbox support at 866-740-9269. If the support line has a long wait when you call, an automated message gives an estimated time before you're helped.

Request a Call or Live Chat

Microsoft has two Xbox support websites. To get a broken console repaired, visit the Online Service Center page, where you can fill out a form to create a service request. In cases where you need to talk to someone directly about the Xbox One, Xbox 360 or your account, visit the Contact Us page. Pick a product and choose a problem category to see the available support options. Some problems allow you to "Request a Call From Support," while others only offer "Chat With Microsoft Support." For minor issues or quick questions, you can also chat with a community volunteer instead of waiting for a Microsoft employee. Whichever option you choose, you need to log in with your Microsoft account when prompted.


About the Author

Aaron Parson has been writing about electronics, software and games since 2006, contributing to several technology websites and working with NewsHour Productions. Parson holds a Bachelor of Arts from The Evergreen State College in Olympia, Wash.

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