How to Fix an XBox 360 Disk Tray

By Marshal M. Rosenthal

Updated September 22, 2017

Items you will need

  • Cotton swabs

  • Rubbing alcohol

  • Camel's hair brush

  • Round pencil eraser

  • Exacto knife

  • Glue stick

The DVD tray of the Xbox 360 is very fragile and constant use can cause it to stick. This can make it difficult to place disks into it and over time can damage the disks and the tray itself. It is not necessary to take in the Xbox 360 to a service center because repairing the DVD tray so that it doesn't stick takes only about an hour. The repair will make sure that the tray works consistently and correctly over the life of the Xbox 360.

Turn off and unplug the Xbox 360. Place the Xbox 360 in the horizontal position for use. Carefully pull out the disk tray from the Xbox 360. Blow around and on the disk tray with the Camel's hair brush.

Take a cotton swab moistened in alcohol. Rub the swab around the sides of the disk tray. Take another alcohol-moistened swab and rub it around the sides of the space where the disk tray exits the Xbox 360.

Take a cotton swab moistened in alcohol and gently insert it into the half moon-shaped hole by the back of the tray bezel. This is near the Xbox logo. Twist the swab a few times and remove it from the hole. Let the alcohol dry.

Take the Exacto knife and cut the eraser off of the pencil. Cut the eraser in half with the Exacto knife. Put one half of the eraser that has been cut into the hole on the back of the bezel. Trim down the eraser in the hole so that it sticks out from the back by about 2 or 3 millimeters. Remove the eraser half. Rub the glue stick on one side of the eraser half. Put the eraser half back into the hold at the back of the bezel. Wait for the glue to dry.

Gently push the DVD disk tray back into the Xbox 360. Plug the Xbox 360 in and turn it on. Press the eject button to eject the disk tray. Insert a disk and close the disk tray.


Be very careful not to put any weight on the DVD disk tray when handling it. The tray is very fragile and can easily break off.


Any repair work done on an Xbox 360 is considered a warranty violation by Microsoft. This could cause Microsoft or an authorized dealer to refuse to do a repair on the Xbox 360 for another problem, even if it has nothing to do with the DVD drive's disk tray.