How to Cancel a Verizon Wireless Line

by Etch Tabor ; Updated September 28, 2017

Canceling your Verizon Wireless account before the end of your contract is possible, but you will likely have to pay a penalty of up to $175 for leaving the contract early.

Dial *611 from your Verizon phone. If you are not using your Verizon phone, dial (800) 922-0204 to call customer service.

At the prompt, enter your 10-digit wireless telephone number. Press 1 to proceed to the account features, which will give you five options to choose from. To speak with a customer service representative, press 5. You can also speak to a customer representative directly by pressing 0 at the main menu.

Tell the customer service representative you want to cancel your Verizon Wireless line. The representative will ask you a number of security questions in order to make sure you are the account holder. Some of the questions include your social security number to verify your identity, and your billing address.


  • Once you cancel your contract, you cannot port your old phone number to a different carrier.

About the Author

For three years, Etch Tabor worked as the technology and online editor at "InsideCounsel" magazine, a national publication for in-house counsel. He currently is a full-time freelance writer, specializing in legal, technology and comedy writing. He graduated in 2004 from the University of Missouri-Columbia with a degree in journalism.

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