How to Update the Firmware of a Sansa MP3 Playerby Contributing Writer
Updating the firmware of your Sansa MP3 player is easy, and it will correct problems with the original software, and even add new features. Follow the instructions below to bring your device up to date. If you have any questions about the process, please consult the Sandisk website and support forums for more specific information. Links to these sites are provided at the end of this article.
Verify that the player is fully charged.
Verify the the player is unplugged from your computer.
Go to the Sandisk support site, linked below, select your player, and download the Sansa Firmware Updater software. Follow the instructions for installing it on your computer. If you need them, you may also download user manuals for your or watch how-to videos on updating the firmware.
Put the player in MSC mode. Go to the settings menu, select the USB submenu, and then select MSC. Some players with early firmwares do not have the USB options in the menu. If this is the case with your device, then there is another way to force it into MSC mode: Put the device in "hold" mode by sliding the hold switch until orange is visible. Next, press and hold the left (rewind) button until the screen changes. Go to the next step.
Plug your Sansa player into your computer and wait. The Firmware updater should launch automatically. Follow the prompts to update your player. Be certain not to unplug your player until the updater is finished. The software will tell you when it is safe to disconnect.