How to Unlock a Motorola Android if You Forget Your Gmail Account

by Ruri Ranbe

If you can't remember the passcode, pattern or PIN you created to lock your Android device, you can bypass the security mechanism and regain access to your smartphone or tablet by entering your Gmail credentials. If you forget the username or password of your Gmail account as well, however, your only other alternatives are to reset your Motorola device or try to retrieve your login details from Google directly. If you provided Gmail with an alternate email address when signing up or have access to the original device on which you set up your account, you may be able to obtain the information you need.

If You Forgot Your Username

1

Navigate to Gmail using your computer's Web browser, and then click the "Can't Access Your Account?" link.

2

Select "I Don't Know My Username," and then click "Continue."

3

Enter your first and last name and alternate email address into the available fields, and then click "Submit."

4

Check your other mailbox for an email from Google, and then follow the information in the message to obtain your login credentials.

5

Press "Forgot Pattern?," "Forgot Password?" or a similar option on your Motorola device.

6

Enter your email address and password into the available fields, and then tap "Sign In" to regain access to your account.

If You Forgot Your Password

1

Browse to Gmail on the device you used to set up your account. Click the "Can't Access Your Account?" link, and then select "I Don't Know My Password."

2

Enter your email address into the provided field, and then click "Continue."

3

Click the "Reset Password" button, and then type your new password into the available fields.

4

Click "Reset Password" again to confirm and restore access to your Gmail account.

5

Press "Forgot Pattern?," "Forgot Password?” or a similar option on your Motorola device.

6

Enter your email address and password into the available fields, and then tap "Sign In" to regain access to your account.

Tip

  • check If Google doesn't recognize your device, you may need to provide the company with additional information to regain access to your account.

Warning

  • close If you can't recover your username or password, you must perform a factory reset on your Motorola device. The steps to reset your device vary depending on the model of your smartphone or tablet.

About the Author

Ruri Ranbe has been working as a writer since 2008. She received an A.A. in English literature from Valencia College and is completing a B.S. in computer science at the University of Central Florida. Ranbe also has more than six years of professional information-technology experience, specializing in computer architecture, operating systems, networking, server administration, virtualization and Web design.