The On-Demand Won't Work on Comcast

If you can access the On-Demand main menu, but when you select a show to watch you get a message telling you that you have a set-top interactivity problem or Error "E1003," you either have a faulty set-top cable box, or you ordered a channel package upgrade that has not been completed in the Comcast computer system. Call customer service and speak to a representative or e-mail them.

If you see the message "Unable to process request," "s0a00," "error 7," "65532," "cl-7," "err-36896" or "SRM-8" it means that your cable converter box can't communicate with the On-Demand system. Wait five minutes and try again. If you still see this message, turn off your cable box, wait five minutes and turn it on again to re-boot it to get the On-Demand to work.

You may have the wrong cords leading from your cable box to your television. Unplug all of your equipment, including the power on the cable box and go through all of the wiring. If you have a splitter, which looks like an electrical outlet with three female coaxial plugs, it may be that the cable TV splitter was not installed correctly. Try attaching your cable box to the other splitters and turning on the cable to see if this fixes your problems. If it doesn't you may need to replace the splitter or coaxial cable because the wires in the cables may be faulty and causing the problem.

You may have a cable television package that does not include Video On-Demand, or you may live in an area that does not provide it. Call and speak to a Comcast representative to see if you can get it added to your cable.