Information Technology for Hotel & Restaurant Management

by Marissa Brassfield
Information technology streamlines communication between waiters and chefs.

Information technology streamlines communication between waiters and chefs.

Information technology streamlines nearly every aspect of operations in the hospitality industry, from managing hotel reservations to facilitating communication between restaurant servers and chefs in the kitchen. Computer software also assists management with back-end operations, from completing payroll to tracking inventory.

Types

According to O*Net OnLine, food service managers typically use point of sale software, calendar and scheduling software, accounting software, inventory management software, and analytical or scientific software. Hotel managers use these same programs, but also use facilities management software and customer relationship software.

Significance

Information technology in the hospitality field enables managers to digitally track every aspect of business operations and identify areas for improvement. For example, customer relationship software enables front desk employees to check guests in and acknowledge frequent guests, while point of sale software enables restaurant managers to run detailed sales reports to gauge the popularity of specials or other menu items.

Considerations

It's easy to rely on software, but power outages, database failures and network interruptions still plague any information technology system. Hospitality managers must have a contingency plan with department-specific "emergency kits" to use when a system goes offline.

About the Author

Based in San Diego, Marissa Brassfield has been writing and editing virtually nonstop since 2005. Her work has appeared in "Draft" magazine, "Philadelphia STYLE" magazine and "Trend Hunter." Brassfield holds a Bachelor of Arts in English from the University of Pennsylvania.

Photo Credits

  • photo_camera at the restaurant image by Dmitry Nikolaev from Fotolia.com